I are traveling with American Airlines for a few years now and am now incredibly stunned in a the latest incidence. I had just gotten again from family vacation to learn that my suitcase was missing. American Airways informed me I had been purported to get it back again the next day, however I only received it 2 days later and located that my suitcase were ripped open and destroyed.
I as well experienced an complete nightmare of a flight with them. I crammed out their 1500 word grievance form by cutting it right down to the point that even I didn't fully grasp what I had gone through.
Due to a family hardship, we have been not able to make our journey as Formerly prepared and needed to cancel our reservations. We spoke to your consultant at American Airlines and spelled out your situation to her, and he or she prompt that we contact you.
On seven/eighteen/14 my husband And that i were on your flight sixty seven from BCN to Jfk. We boarded the airplane and found that it had no wifi or enjoyment choices for the seat. If the meal was served we questioned the flight attendant if the food had any peppers(the vegetable) in it given that the “chicken†and other substances were unrecognizable. My spouse is extremely allergic to peppers and he had to be specified there have been none. The attendant explained she had no concept of just what the foodstuff substances have been in both choice so he didn't take in. How tough wouldn't it be on your catering dept to mail an index of components for this type of problem? The aircraft itself was outdated and alert on The within. When obtained about the airplane, the coach area smelled of fecal make a difference and it took pretty some time for your scent to dissipate.
Hello，I wished to ask questions about convey a cat from the U.S. to China, so I identified as your Chinese service. The girl named Annie picked my cell phone. I asked my issue and she or he said †there isn't a way†I stated somebody explained to me it is feasible. She said †They are really lying†she did not give me any rationalization. I decided to get in touch with all over again, Yet another lady answered my call.
I felt compelled to state which i can no longer fly with you, while you continue on to treat individuals without the need of respect. The latest, the service Pet situation. What on earth is Erroneous with your coaching? What ever it can be, I are unable to fly with a firm that cannot effectively practice its staff. Very good bye!
There was no gate Prepared for us and we waited a read what he said hour just before a person was ready. Which was not what we envisioned.
My vacation was a disaster and AA will think duty for their abject failure to carry out a essential service of day to day vacation.
three) May well 5 at HPN we experienced to locate chair…lady attendant couldn't drive passenger up ramp onto plane, so he walked…..When we arrived at ORD we had to uncover chair at An additional gate….
The climate in Dallas from 11:00 am till perfectly just after 5:00 pm was blue skies and sunshine. The flight from Dallas to DC wasn't crammed with temperature as The trail was direct instead of altered apart from slight turbulence which induced altitude changes in order to avoid. The weather in DC was distinct and no rain. Climate predicted for Charleston WV did take place 45 minutes once the originally scheduled landing time must have happened. It truly is my perception that American Airlines could have and ought to have supplied much more in how of logistical abilities in Dallas for gate availability and contingency strategies when gates are blocked, more assistance for delayed connecting flights to aid passengers and avoid skipped flights, and much more humanity and comprehension for travellers stranded at nighttime in a considerable city without having facts, sources, etc. We were not offered nearly anything by Vanessa S. or perhaps the gate staff. I did Visit the ticket counter in DC in addition to a Manager, Sandra did offer you our very first and only apology and knowledge on resort shuttles in the airport and a reduction voucher good at different inns. By the way, our luggage which was checked was not available to us on Friday evening and we have been offered a complimentary toiletry bag. Baggage personnel have been quite courteous as well as the highlight of our customer knowledge. Simply because we couldn't get re-booked right up until the next working day and I could not get to Charleston WV as essential for company obligations, I rented a hotel area in DC and also a rental car and drove myself to Charleston WV from Washington DC. the subsequent early morning as a way to arrive as wanted. The results of my experience remaining me emotion very disappointed in The shopper service offered at American Airlines.
all to typically, administration is contacted when matters go wrong…this is simply not a kind of letters…..i am speaking to american airlines customer service because of a beautiful flight attendant named MARITA LORDI (FA #nine
Once i arrived within the airport I asked both on the ticket counter, whenever we checked our baggage, and during the Admirals Club to validate that we ended up in Company Course. Equally periods I had been explained to we were in Organization. My Boarding Go showed seats 16A and 16B, as this is just one row behind Small business, I did not know right up until I boarded that we had been basically in Mentor.
I recently flew to Fort Lauderdale on February 18, 2016 on the 10 am flight from Philadelphia. One of several stewardesses was a lady named Kim who were a stewardess for a long period on American. I had been flying with my daughter and her four thirty day period old newborn and experienced numerous continue luggage in addition to a bag to the pumping and nursing bottles. Kim was great, these kinds of an awesome help with many things through our journey including but not restricted to receiving within the flight, getting the bags to the overhead compartments, obtaining us products we wanted throughout the flight and having out in the flight with our bags.